Shipping Policy
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 2-3 business days to process your orders. After that, it will take 5-10 business days for delivery in the US, UK or Australia and 7-20 business days for international orders (depending on location).
Will I be charged with customs and taxes?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Customer Satisfaction
We are dedicated to ensuring every customer's complete satisfaction. That's why we urge all customers to reach out to us within 30 days of their purchase for issue resolution. If your order has not met your expectations, you can initiate a return by submitting a support ticket with a brief, detailed explanation, and we will facilitate the process with no further inquiries. Please get in touch with our customer support team to begin the return process.